Effective from 20.04.2020
Company Zwerver (Business ID 1534754-1) sells products to private persons within Finland and the EU. All prices shown include VAT. We reserve the right to price and delivery cost changes.
Placing an order
You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.
Paying for your order
The payment service between vendors and consumers is offered by Stripe in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. We use Stripe to securely process card payments.
At the moment only card payments are available. Card Payments by Visa, Mastercard or American Express.
Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Stripe in cooperation with the banks and credit institutions. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Stripe’s or the webstore’s systems.
Order and payment confirmation
After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.
Delivery and costs
The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders as registered or unregistered mail, of which registered mail is trackable with a tracking code. When ordering for more than 50 euros the delivery will be with no charge.
Our usual delivery times within Finland are 3-7 working days depending on the order and delivery method. More specific delivery times will be stated on the product pages. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store.
Terms for product exchanges and returns
You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.
When returning an order, please attach your customer number / name and contact information as well as your bank account number for money refunds.
Return your order to:
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.